Alex Lum Director of Global Product Documentation Development - Ciena
In 1987, Alex Lum graduated from Concordia University in Montreal with a Bachelor of Engineering, Electrical Engineering-Telecommunication Degree. Fresh out of college, he made a name for himself at Nortel as a Senior Manager of Information Development for various products. From 1987 to 2010 he worked his way up within Nortel, starting as a S/W designer and finally landing on a senior manager position. In 2010 he made the transition to Ciena, one of the largest Telecommunications companies in the US. He didn't just move laterally, however. His career jumped forward as he became the Director of Global Product Documantation Development. He is not only technically intelligent but he knows what it takes to manage his team and drive revenue for the company. Today, he specializes in many things, including End-to-End Product Doc Development and Publishing. His primary focus today is Improving Customer User Experience and updating authoring tools with Digital Transformation Initiatives.